Privacy Policy

Behavioural Management Solutions Limited
Last updated: 31/03/2026

Behavioural Management Solutions Limited (“we”, “our”, “us”) operates the Behaviour & Balance website and provides Reiki and wellbeing services.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

We may collect and process the following information:

• Personal details (such as your name, email address, phone number)
• Booking information (appointment details, preferences)
• Health and wellbeing information (only where relevant and voluntarily provided for sessions)
• Website usage data (such as IP address, browser type, pages visited)

We use your data to:

• Respond to enquiries and communicate with you
• Manage bookings and appointments
• Provide Reiki and wellbeing services safely and appropriately
• Send updates or information (only where you have opted in)
• Improve our website and services

We will only use your data where we have a lawful basis to do so.

Your information is stored securely and treated with strict confidentiality.

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

We do not sell or share your personal data with third parties for marketing purposes.

We may share your data only where necessary, such as:

• With trusted service providers (e.g. booking systems or email platforms)
• Where required by law

Any information you share in relation to your health or wellbeing is treated with additional care and confidentiality.

This information is only used to ensure sessions are safe and appropriate for you.

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office

Our website may use cookies to improve your browsing experience and understand how visitors use the site.

You can adjust your browser settings to refuse cookies if you prefer.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Behavioural Management Solutions Limited
Email: kelly@behaviourandbalance.co.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.